Healthcare System Design

We support organisations operating in healthcare to improve safety performance and reduce their liability for unwanted outcomes in surgery, patient treatment, and emergency management.

FLEXIBLE SOLUTIONS

The detail of our healthcare resilience development services can be scaled depending on the healthcare organisation’s requirements:

• Quick fix (to address an evident breach in the system following a safety event).
• Advanced (when audits or inspections reveal room for improvement in the organisational setup).
• Long term (to develop confidence in the organisation’s ability to anticipate risk)

DEVELOPING FORESIGHT

We team with our clients to enable them to develop a resilient organisation with the foresight to identify and address existing and emerging safety issues and where people have a sense of belonging.

MANAGEMENT & DOCUMENTATION

We provide ad-interim management based on our solid and academically proven safety management know-how and we develop and review fully customised safety management documentation, including all forms and checklists.

SAFETY RISK MANAGEMENT

We help with the conduct of safety risk assessment activities and the development of mitigations. We focus on the system design enhancements that are needed to improve safety performance. Effective risk management activities are complemented by support in insurance contract verification to offer ever improved protection.

SAFETY CULTURE

We support the development of a generative safety culture by training our clients’ personnel on a wide array of topics that include human factors (HF), crew resource management (CRM) and its multiple derivations, threat and error management (TEM), fatigue risk management (FRM), and line operations safety assessment (LOSA).