Academy

Context

Under EASA AIR OPS regulations flight crew members are required to receive crew resource management (CRM) training, which must be delivered by properly qualified flight crew CRM trainers satisfying specific pre-requisites and conditions and undergoing specific training in accordance with AMC2 ORO.FC.146. The minimum training items are set in GM3 ORO.FC.115.

Training of flight crew CRM trainers must be both theoretical and practical. Practical elements include the development of specific trainer skills, particularly the integration of CRM into line operations

This course enables the participants to receive or refresh, as applicable, the knowledge and teaching skills required to deliver flight crew CRM training. Assessments as per AMC2 ORO.FC.146 (f) are on top of the training detailed here.

Initial and refresher flight crew CRM training is conducted by flight crew CRM trainers with a minimum of 3 years of experience.

Training items & course structure

Initial training

Human performance and limitations

• Human factors: basic concepts.
• Basics of aviation physiology and health maintenance.
• Basic aviation psychology.

Group facilitation skills

• Preparing to facilitate.
• Designing and delivering the message.
• Managing classroom behaviour.
• Handling questions and critical moments.
• Instructor competency and practice.

Introduction to CRM training and competencies for CRM trainers

• Interacting with and managing a group.
• Pre-planning an objective and timely training session.
• Delivering a good balance of ‘telling’, ‘selling’ and ‘facilitating’.
• Connect realistically poor and good CRM to the operations.
• Assessing the performance, the progress and needs of trainees in a meaningful way.

Operator’s management system

• Hazards and risks identified by the operator’s management system (ORO.GEN.200).

Characteristics of the flight crew CRM training as defined in Table 1 of AMC1 ORO.FC.115 and its integration into line operations:

• Different types of CRM training (initial, recurrent etc.).
• Combined training.
• Training related to the type of aircraft or operation.

Refresher training

• New methodologies, procedures, and lessons learned.
• Group facilitation skills including team dynamics, moderation skills and use of questions.
• Course preparation, defining objectives and selecting methods to best convey knowledge (e.g. lecture, group work, case analysis, gamification, scenario-based training, individual research).
• Safety culture and management systems.
• An example of an analysis of CRM factors in an accident or serious incident.
• New developments or research in human factors and CRM.
• Threat & error management (TEM) principles and their practical implementation in normal operations.

Training objectives

• Ability to deliver flight crew CRM training.
• Professional proficiency in all CRM training subjects.

Administration

• Duration: 5 days (40 hours) initial, 1 day (6 hours) refresher – the hours indicated actual training time excluding breaks and assessment.
• Deliverables: All participants will receive a certificate of attendance.

Perspective participants

• Perspective flight crew CRM trainers (initial).
• Flight crew CRM trainers having undergone the initial qualification (refresher).

Prerequisites

The receipt of training in human performance and limitations and group facilitation skills is included in the initial training. AMC2 ORO.FC.146 (b) ‘Qualification of a flight crew CRM trainer’ governs the flight crew CRM trainer’s qualification process and it is the responsibility of customer organisations to verify the applicable qualification requirements.